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SunSetter Awnings => General Questions => Topic started by: kzie on August 05, 2014, 01:16:37 PM

Title: noise when retracting awning
Post by: kzie on August 05, 2014, 01:16:37 PM
I just installed a motorized awning. When I retract the awning it makes a thumping sound. I called Sunsetter  and was told that the splines on the motor are not lined up and the motor would have to be pulled in order to align the splines . Is this a hard job? I was also told that the thumping would just be an annoyance and do no harm to the awning down the road. Any help would be appreciated. 
Title: Re: noise when retracting awning
Post by: SunSetter Dealer on August 06, 2014, 02:42:35 PM
I had 2 awnings this year that did the same thing. Both were 20 ft. I called SunSetter and they sent me a new awning. I didn't try to remove the motor and fix it just doesn't look good and seem right to do on a brand new awning. 
Bill
Title: Re: noise when retracting awning
Post by: kzie on August 07, 2014, 07:35:03 AM
Thank you for getting back to me. I think that by returning the bad one and getting another will be the lesser of the two evils since i would have to take the awning down to replace with a new motor(not enough room on the side).