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Recent Posts

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General Questions / Re: Height adjustment
« Last post by Mckier on November 15, 2018, 11:16:32 AM »
Is there a product that has even heavier rails and longer arms then the Pro XL nowadays?
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General Questions / Re: noise when retracting awning
« Last post by Mongold on November 15, 2018, 06:55:24 AM »
So when you start hearing noise from the awning you should immediately get it replaced?
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Installation Questions / Re: Drill Into Roof
« Last post by Lafollette on November 15, 2017, 03:50:06 AM »
We noticed with the bigger 1/4 inch drill bit the lags seemed to strip easier in wood thats why we went down to a 3/16 drill bit
Bill

Makes a lot of sense. Thanks for the tip.
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Installation Questions / Re: Mount The Awning To Vinyl Siding?
« Last post by GeraldR on June 16, 2017, 12:15:32 AM »
I have a structural question of Bathmate X30 I purchased a 12' awning that has 3 mounting brackets. My placement  of the brackets will make both end brackets end up over windows. As far as stability goes , should i be concerned?

No, you should have a solid header over your window.



Thanks very much for posting this diagram. Now I get it.
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Installation Questions / Re: Installing Roof Brackets
« Last post by SunSetter Dealer on May 08, 2015, 01:28:20 PM »
The roof brackets are a little different now.  The base bracket has 3 holes instead of 2. I still only use 2 lag bolts per bracket.
You have to install the base bracket with the angle side facing the edge of the roof. Here is a picture showing the proper direction.



Northeast Awning & Window Co.
800-663-2131
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Please post your review of your SunSetter Patio awning good or bad. If you do have a problem we will try to help you resolve it.
Thank You
Bill
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General Questions / Re: noise when retracting awning
« Last post by kzie on August 07, 2014, 07:35:03 AM »
Thank you for getting back to me. I think that by returning the bad one and getting another will be the lesser of the two evils since i would have to take the awning down to replace with a new motor(not enough room on the side).
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General Questions / Re: noise when retracting awning
« Last post by SunSetter Dealer on August 06, 2014, 02:42:35 PM »
I had 2 awnings this year that did the same thing. Both were 20 ft. I called SunSetter and they sent me a new awning. I didn't try to remove the motor and fix it just doesn't look good and seem right to do on a brand new awning. 
Bill
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General Questions / noise when retracting awning
« Last post by kzie on August 05, 2014, 01:16:37 PM »
I just installed a motorized awning. When I retract the awning it makes a thumping sound. I called Sunsetter  and was told that the splines on the motor are not lined up and the motor would have to be pulled in order to align the splines . Is this a hard job? I was also told that the thumping would just be an annoyance and do no harm to the awning down the road. Any help would be appreciated. 
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That would be fine. We have to do that when the house has Dryvit. We drill a 1 inch hole and use our nylon spacers.
Bill
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