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Recent Posts

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General Questions / Re: Height adjustment
« Last post by Mckier on November 15, 2018, 11:16:32 AM »
Is there a product that has even heavier rails and longer arms then the Pro XL nowadays?
General Questions / Re: noise when retracting awning
« Last post by Mongold on November 15, 2018, 06:55:24 AM »
So when you start hearing noise from the awning you should immediately get it replaced?
Installation Questions / Re: Drill Into Roof
« Last post by Lafollette on November 15, 2017, 03:50:06 AM »
We noticed with the bigger 1/4 inch drill bit the lags seemed to strip easier in wood thats why we went down to a 3/16 drill bit

Makes a lot of sense. Thanks for the tip.
Installation Questions / Re: Mount The Awning To Vinyl Siding?
« Last post by GeraldR on June 16, 2017, 12:15:32 AM »
I have a structural question of Bathmate X30 I purchased a 12' awning that has 3 mounting brackets. My placement  of the brackets will make both end brackets end up over windows. As far as stability goes , should i be concerned?

No, you should have a solid header over your window.

Thanks very much for posting this diagram. Now I get it.
Installation Questions / Re: Installing Roof Brackets
« Last post by SunSetter Dealer on May 08, 2015, 01:28:20 PM »
The roof brackets are a little different now.  The base bracket has 3 holes instead of 2. I still only use 2 lag bolts per bracket.
You have to install the base bracket with the angle side facing the edge of the roof. Here is a picture showing the proper direction.

Northeast Awning & Window Co.
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General Questions / Re: noise when retracting awning
« Last post by kzie on August 07, 2014, 07:35:03 AM »
Thank you for getting back to me. I think that by returning the bad one and getting another will be the lesser of the two evils since i would have to take the awning down to replace with a new motor(not enough room on the side).
General Questions / Re: noise when retracting awning
« Last post by SunSetter Dealer on August 06, 2014, 02:42:35 PM »
I had 2 awnings this year that did the same thing. Both were 20 ft. I called SunSetter and they sent me a new awning. I didn't try to remove the motor and fix it just doesn't look good and seem right to do on a brand new awning. 
General Questions / noise when retracting awning
« Last post by kzie on August 05, 2014, 01:16:37 PM »
I just installed a motorized awning. When I retract the awning it makes a thumping sound. I called Sunsetter  and was told that the splines on the motor are not lined up and the motor would have to be pulled in order to align the splines . Is this a hard job? I was also told that the thumping would just be an annoyance and do no harm to the awning down the road. Any help would be appreciated. 
That would be fine. We have to do that when the house has Dryvit. We drill a 1 inch hole and use our nylon spacers.
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